Ensuring Every Purchase Feels Royal

At Royal Sanduk, we strive to deliver premium-quality artificial jewellery with utmost care. Please read our Return/Exchange Policy carefully before placing an order.

Return / Exchange

Royal Sanduk has a strict No Return/No Refund policy.
However, if you receive a Damaged, Tampered, or Wrong Article, your order will be eligible for Exchange only.

Important Notes

Unboxing Video is mandatory.
- No complaint will be entertained without a proper unboxing video.
- Every package is dispatched with a sticker reminding you to record the unboxing.
Complaints without video proof will not be considered.

Complaint Procedure

You must share the following within 24 hours of receiving your parcel:

Order ID
Name
Email ID
Instagram ID (if applicable)
Complete unboxing video (from start to end, unedited)

👉 Send these details to our email address: royalsanduk@gmail.com

Exchange Process

Our maximum response time is 48 working hours (due to high volumes).
Once we review your case, our Customer Care Executive will examine and verify the issue.
- If the unboxing video is fake, edited, re-packed, or incomplete, the case will be rejected.
For approved cases:
- Article must be in its original, unused condition, with intact packaging and tags.
- We will provide a shipping label in PDF form.
- You must pack the article securely (as originally received, with bubble wrap).
- Print and paste the label on the package.
- Our delivery partner will collect the parcel within 24 hours of label issuance.

Final Disclaimer

No exchanges will be approved if the product shows signs of use or tampering.
Royal Sanduk reserves the right to deny exchanges if conditions are not met.
Decisions made by our Customer Care team will be final.